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Topic of the Week: GBTA Next Week
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It’s time once again for the monstrous event known as the GBTA Convention. I haven’t gone in a few years, but this time I’m going to be moderating a panel on Tuesday about the various…
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Airbus and Boeing Finalize Their Future Widebody Plans and One Looks Better Than the Other
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With the recent launch of the A330neo, it seems that both Airbus and Boeing have almost fully formed their planned portfolios for the long haul, widebody market. Both companies have created three aircraft families that…
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72 Hours With Hawaiian Airlines: Talking to Flight Ops, the Ride Home in First Class
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When I woke up on my final morning on Oʻahu, I had that usual sense of dread. There’s something really depressing knowing that the next time your head hits the pillow, it won’t be in…
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72 Hours with Hawaiian Airlines: The Honolulu International Airport Modernization Plan
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Just about every person I met with during my visit to Hawaiian brought up the Honolulu International Airport modernization plan. This is a project that has been in the works for years, but it’s clear…
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Cranky on the Web (July 14 – 18)
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Understanding the Value of Social Media at Airports for Customer Engagement – Transportation Research Board I was one of the panelists who oversaw the creation of this report. It was a long process that ultimately…
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Topic of the Week: Does JetBlue’s Automatic Check-In Matter?
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JetBlue announced last week that it is going to put an end to the practice of making people check-in. At launch, anyone on a domestic itinerary sitting in Even More Space seats will be automatically…
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Lufthansa Focuses on Low Cost, Takes a Page Out Of United’s 2003 Playbook
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You might think Germans would just be spending this week basking in the glow of their World Cup victory, but that’s not the case at Lufthansa. In a stilted press release, Lufthansa laid out its…
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72 Hours with Hawaiian: Meeting with Execs, Flying ‘Ohana by Hawaiian
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After my abbreviated interview with Hawaiian President and CEO Mark Dunkerley, it was time to move on. Next up was Peter Ingram, Chief Commercial Officer. I first met Peter a couple years back when I…
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72 Hours With Hawaiian: Across the Aisle From President and CEO Mark Dunkerley
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My day started with an interview with President and CEO Mark Dunkerley. But when Mark walked in the door, something didn’t seem quite right. He was red, swollen, and clearly not feeling all that well.…
