Cranky on the Web (September 7 – 12)

When luxury ruled the skies: Flying in the 1950s and ’60sSacramento Bee
I was asked my opinion about whether the “golden age” of air travel really existed.

In the Trenches: How to Turn Customers AwayQuickbooks Small Business Blog
On occasion we find ourselves dealing with the issue of turning clients away because we don’t think we can properly help them. It can get sticky.

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