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Southwest Gets Friendlier For Small Business, But There’s a Lot More Work to Be Done
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Many people think of Southwest as a leisure-focused airline, but that’s never been the case. In fact, even in its earliest days Southwest focused on high-frequency service to be attractive to the cost-conscious business traveler.…
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How United CEO Oscar Munoz Plans on Focusing His Efforts This Year
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United opened its newest Polaris lounge at Los Angeles International Airport (LAX) last week, so I headed on up the road to go check it out. While I was there, I was given some time…
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Why Ben Smith Killed Joon Despite Loving a Similar Idea in His Last Job
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You’ve likely heard that Air France has decided to mercifully put an end to its ridiculous Joon experiment. I hated pretty much everything about Joon from the moment it was announced, so this is yet…
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Cranky on the Web: More on Paid Seating
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Airline seat selection fees: It’s pay to play – CNNThis paid seating thing just keeps getting attention. I spoke with CNN for this article.
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3 Links I Love: Fixing WestJet, Tip Your Flight Attendant, Aloha 767
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‘We’ve just grown too big, too fast:’ CEO Ed Sims taps the brakes at WestJet – Calgary HeraldFor years people have said WestJet had bitten off more than it could chew, and last year that finally…
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Sun Country Grows Every Which Way
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In recent history, Sun Country has been an afterthought. It was a small airline that during the best of times was marginally profitable. It focused almost entirely on flying people from Minneapolis to… everywhere. Things…
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The Most Popular Movies and TV Shows In the Air
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I don’t remember this being a thing in the past, but airlines now seem to be releasing details on the most-watched entertainment options onboard from the previous year. Initially I was going to compare between…
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The Circle is Complete: ExpressJet’s Long Journey Ends Where It Began
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It has been a long road for the regional carrier ExpressJet, but the recent announcement that ExpressJet would be acquired by United (through a subsidiary) brings the airline right back to where it started. It…
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Cranky on the Web: 2019 Air Travel Trends
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How Air Travel Will Change in 2019 – WendyPerrin.comJust as was the case last year, I was asked to write up some air travel trends for 2019. See if you agree or have others to…
