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Recent Articles
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Cranky on the Web (June 28 – July 2)
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Tips to minimize the impact of a flight cancellation – The Detroit News With the 3 hour ground delay rule likely causing an increase in cancellations, the Detroit News looked at what people should do.…
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San Jose Closes Up Shop on Terminal C
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When I started business school in 2002, there was plenty of construction going on around San Jose Airport. Now, 8 years later, nothing has changed. There’s been virtually nonstop construction since then, but a huge…
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Pondering the Characteristics of Composites in the 787
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We’ve all heard about how awesome the new 787 is going to be, but that doesn’t mean there aren’t still some risks to this program. Being the first composite-fuselage airliner means that there are some…
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My Video Review of the JetBlue Snack Boxes
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Hours after I wrote my scathing review of the new JetBlue snack boxes last week, I just happened to be at an event with the local JetBlue crew here in Long Beach. The station manager…
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Will the BA Flight Attendant Fight Finally be Settled?
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There’s a glimmer of hope out there for British Airways fliers. It appears that the airline and its flight attendants are getting very close to an agreement that would finally end all these on and…
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Delta’s Twitter Customer Service is a Good Start, Needs to Grow
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Another airline has given in to the powers of Twitter. This time, it’s Delta that has brought its customer service to Twitter in a big way, and that’s great news. It’s not quite where it…
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Cranky on the Web (June 21-25)
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Horizon Air Backs Out of California and Into a Box of Its Own Making – BNET Horizon has made some big schedule changes this past week, and it shows they’re in a corner, trying to…
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My Book “Where the Hell Am I Going?” Will be Available for Purchase Soon
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Remember long ago when I asked you all for information on what you’d be willing to pay for here? Many of you said a book, and now I’ve got one. Let me introduce “Where the…
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JetBlue Introduces Boring Buy on Board Meals
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You know JetBlue for their blue chips, but now they’ve decided to beef up their offerings. The airline quietly started launching buy-on-board meals this week and the result is underwhelming to say the least. Let’s…
