Weather
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How Delta Put Its JFK Operation Back Together Again After Sandy
While most travelers know that airlines are complex operations, I don’t think many can appreciate how difficult it is to actually put…
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Cranky on the Web (October 28 – November 2)
Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler When it came to hurricane policies…
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Cranky on the Web (October 31 – November 4)
I’m happy to announce that I will now be contributing to the new Conde Nast Traveler site on a weekly basis. Go…
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Retroactive Refund: How Airlines Should Handle Weather Waivers
Last week just downright sucked. I was supposed to be traveling with my family on US Airways to a wedding outside of…
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Cranky on the Web (August 29 – September 2)
I’m taking Monday off, so I’ll be back on Tuesday. (Yes, it’s Labor Day, but it’s also the day after my birthday…
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Cranky on the Web (May 30 – June 3)
How to deal with airport strandings – CNN Out of the Office Last week’s volcano and severe weather reminded me that it’s…
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Topic of the Week: Another Unpronounceable Icelandic Volcano
The latest volcano eruption in Iceland has caused some cancellations but they’ve been minor. The Europeans have finally created a system to…
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Airlines and Airports Handled the Northeast Storm Well . . . Seriously
Happy New Year, everyone. Hopefully the last of you who were stranded after winter storms hit Europe and then the Northeast have…
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DOT Claim of 3 Hour Rule Success is Superficial and Contradicts DOT’s Previous Stance
It was just last month that the Department of Transportation (DOT) said not to rush to judgment after seeing more cancellations and…
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Tales From the Volcano
Now that European airports are open and (as far as I know), no planes have fallen out of the sky, it’s time…
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European Airlines Enter Third Stage of Grief In Trying to Cope with Volcano
Poor European airline execs. They’ve suffered a great (revenue) loss and now they’re trying to cope with the pain. It looks like…
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Volcano Decides to Halt European Flights Since Nobody is Striking This Week
It’s a rare week when there isn’t a strike at a European airline, but this appears to be one of them. Unhappy…