Today, I bring you a very special edition of Tales From the Field. What makes […]
Category: Customer Service
If you’re going to miss your flight, call the airline. Immediately. And be nice – […]
Airline customer satisfaction up, but industry ranks low – USA Today The AQR may say […]
Sounds like American has decided to eliminate its customer relations phone number. Note, this isn’t […]
I don’t often do guest posts here, but this one was just way too much […]
2013: Wishes for smooth journeys – CNN They asked for a wish for 2013, so […]
Yesterday in the first part of my interview with Jonathan Pierce, Director of Social Communications […]
Last week, I had the chance to speak with Jonathan Pierce, the Director of Social […]
One of the more contentious customer service issues in the airline industry has long been […]
How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There […]
Another airline has given in to the powers of Twitter. This time, it’s Delta that […]
Yesterday, the DOT decided to issue a final ruling that will effectively require airlines to […]