Airline customer satisfaction up, but industry ranks low – USA Today
The AQR may say airlines are slipping, but USA Today wrote about the ACSI which says things are improving. I, of course, don’t like any of these, but I spoke with the author about how I agree that things are improving.
Why has flying become something to be dreaded? – Scott Radley Show
I joined Scott Radley on a Canadian radio show to talk about the state of flying today. It’s a 15 minute clip.
In the Trenches: When to Stand Firm With a Customer – Small Business Center
You’d like to please everyone in business, but it just doesn’t happen. So we have to decide when it’s right to draw the line and say no.