Cranky on the Web: Refund Madness, Small Business Struggles, Looking for Deals

Cranky on the Web: Refund Madness, Small Business Struggles, Looking for Deals

DOT tells airlines to refund canceled flights, but don’t count on cash just yetLos Angeles Times
I had a lot of inquiries come in about this during the week. United and JetBlue have now shifted their stance after DOT slapped them.

I-Team: Customers Read the post

Cranky on the Web: Impact on Travelers and Employees, More Refunds, Biscoff, and a Virtual Happy Hour

Cranky on the Web: Impact on Travelers and Employees, More Refunds, Biscoff, and a Virtual Happy Hour

What does the airline aid package mean for travelers? Not muchTPG
The headline says it pretty well. Other than having more flights operating than demand would otherwise require, the aid package shouldn’t mean much of a change for travelers.

Can you get an Read the post

Cranky on the Web: More Coronavirus, So Much Coronavirus, and Coronavirus Wifi

Cranky on the Web: More Coronavirus, So Much Coronavirus, and Coronavirus Wifi

Aviation industry stands to lose up to $113 billion from coronavirus effectKTVU

More coronvirus talk. So much coronavirus talk. But hey, now you get to watch me.

Delta trims capacity 15% as coronavirus cuts into travelThe Atlanta Journal-Constitution

Add another one … Read the post

Cranky on the Web: So Much Coronavirus, JetBlue at 20, Luving Southwest, Frommer Radio Show

Cranky on the Web: So Much Coronavirus, JetBlue at 20, Luving Southwest, Frommer Radio Show

Coronavirus airplane travel: How US airlines are cleaning planesToday Show
This wasn’t an on camera interview, but it was an in-depth look on the Today website at how airlines are cleaning airplanes. I know the common response is… how were they not already doing all this?

Read the post
Cranky on the Web: Some Friendly Advice, Coronavirus Service Cutbacks, If Your Flight Cancels

Cranky on the Web: Some Friendly Advice, Coronavirus Service Cutbacks, If Your Flight Cancels

Flight solutions from Cranky FlierTravel Weekly
When I was in New York last month, it was to speak at Wendy Perrin’s Global Travel Summit. You can read Travel Weekly’s summary of the talk here. Keep in mind, this was a session for destination specialists around the globe, so … Read the post

Cranky on the Web: Screens in Seatbacks, The Impact on Delta

Cranky on the Web: Screens in Seatbacks, The Impact on Delta

Inflight Movies: Does Anyone Really Want to Watch Them on a Phone?The Wall Street Journal ($Subscription Required$)
It’s the age-old question about inflight entertainment. Does a seatback screen matter or not? Barbara Peterson at the WSJ took a look.

What the American-Alaska partnership Read the post

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