Airlines
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American’s Asia Strategy Centers on Dallas/Ft Worth
I talked a lot about Delta’s and United’s Asia strategies last week, but I didn’t touch on American’s. That’s kind of funny…
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Delta Turns Away From Tokyo in Favor of Seattle
For many years, Delta and United had very different operational strategies for Asia. United long ago shifted from focusing on its Tokyo…
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Flying the Friendly Skies to Maui (Trip Report)
With my wife’s maternity leave from her job coming to an end, and a couple of unused United MileagePlus tickets sitting around…
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The Latest News in the American and US Airways Merger
It has been over a month since I last wrote about the American/US Airways merger, and I figured it was probably time…
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Topic of the Week: Delta Sharpens Its Attack on Alaska
I’ve mentioned before how Delta looked like it was fighting with Alaska as both airlines added flights in each other’s hubs. But…
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Frontier is Finally Sold … If the Unions Say OK
It was one of the worst-kept secrets in the airline industry, but what had been known for months is now finally public.…
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JetBlue’s New Mint Premium Cabin Starts Flying Next June
We already know that JetBlue will be rolling out a new premium cabin on flights between JFK and both LA and San…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…
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Trying the New West Coast Delta Shuttle (Trip Report)
Earlier this month, Delta launched a west coast Delta Shuttle operation between LA and San Francisco with hourly service and a few…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…
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Cranky on the Web (September 16 – 20)
In the Trenches: A Big-Company Structure for a Small Business – Intuit Small Business Blog Cranky Concierge isn’t a big business, but…