Delta
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Cranky on the Web (November 8-12)
Qantas A380: Airline Earns Black Eye for Poor Customer Response to Crisis – BNET Headwinds The Qantas A380 problems continue, but this…
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Don’t Expect to See 787s in Delta Colors Anytime Soon
Though Delta has never ordered the Boeing 787 itself, it did inherit 18 firm orders for 787s when it merged with Northwest.…
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The Delta Heritage Museum is Open to the Public Tomorrow and You Should Go
If you’re a commercial aviation fan, the Delta Heritage Museum in Atlanta should be on the must-visit list. The only problem? It’s…
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Delta’s Marketing Chief Talks About New York, Tarmac Delays and More (Across the Aisle)
I know it’s been almost a month since by visit to Delta, but I still have just a couple more posts. Today,…
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Delta Reservations and the Twitter Movement
Next stop on the Delta tour? Reservations. I was particulary excited about talking to Allison Ausband, who runs the reservations team, because…
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Cranky on the Web (September 13-17)
United’s Houston to Aspen Route: A Middle Finger to Its Pilots – BNET Headwinds Man, these BNET guys really like to make…
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The Delta SkyMiles Discussion
And now, the talk you’ve been waiting for. Let’s talk SkyMiles. As someone who considers himself miles-agnostic (meaning it doesn’t impact my…
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DOT Continues to Claim Tarmac Delay Victory Despite 20 Percent Rise in Cancellations
The Air Travel Consumer Report covering July flights is out, and the Department of Transportation release on so-called “tarmac” delays had the…
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Delta Says It Wants a Better Online Purchasing Experience for Customers
I’m back from “vacation” (which I put in quotes, because I just ended up working on longer term projects the whole time…
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Africa Then Versus Now, In the Eyes of a Pan Am Vet (Guest Post)
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I…
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Tales From an Airline Reservations Agent (Guest Post)
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I…
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Delta Maintenance is Actually Growing and Profitable
Many of you know that I’ll be going on vacation next week, but I thought I would squeeze in one more Delta…