British Airways
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British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t…
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Cranky on the Web (May 12 – 15)
The transatlantic view from across the pond – British Airways Up to Speed The publisher of BA’s internal magazine asked me to…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great…
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Willie Walsh Has Plenty to Say About Alliances and Acquisitions at CAPA’s Airlines in Transition Conference
My time in Dublin wasn’t just spent drinking Guinness and learning about Travelport’s new merchandising platform. The main event was the Centre…
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Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)
I had the chance to catch up with Simon Talling-Smith, the Executive VP of the Americas for British Airways, on the day…
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Cranky on the Web (November 26 – 30)
2022: Cheap flights, more rail and hands-free cars – CNN.com This look into the future from CNN included a few quotes from…
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Flying Concorde (Trip Report)
Almost a decade ago, I had the pleasure of being able to fly on one of the most incredible aircraft to have…
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Qatar Joins the Tangled Web of oneworld Partners
The worst kept secret in the airline industry was officially announced yesterday when Qatar Airways said it would join the oneworld alliance.…
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Qantas Smartly Leaves British Airways for Emirates
There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly…
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Cranky on the Web (August 6 – 10)
Why Everyone Should Go to the Olympics at Least Once – Conde Nast Daily Traveler I wrote up my visit to the…
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A Stellar First Class Experience on British Airways (Trip Report)
On Tuesday, I wrote about my experience flying in World Traveller Plus premium economy to London. The way home was a completely…
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Mixed Review of the New British Airways Premium Economy (Trip Report)
When British Airways asked me if I wanted to go to the Olympics, I didn’t really have to think twice. But just…