3 Links I Love: More Love for Bag Fees, No Love for Branson, And a Little Guy Goes Bankrupt

3 Links I Love: More Love for Bag Fees, No Love for Branson, And a Little Guy Goes Bankrupt

This Week’s Featured Link:
JetBlue Airways (JBLU) Robin Hayes on Q4 2015 Results – Earnings Call TranscriptSeeking Alpha

JetBlue had been lagging the industry from a profit perspective, but things are changing. Last quarter was a great one for JetBlue, but why? One thing that stood out …

British Airways Realigns Its Program to Make Big Spenders With Large Point Balances Happier (And the Rest, Not So Happy)

British Airways Realigns Its Program to Make Big Spenders With Large Point Balances Happier (And the Rest, Not So Happy)

On Monday, British Airways reached out to me seeing if I’d like to get a briefing on something big coming up. I was secretly hoping it was going to be about the Aer Lingus takeover effort, but instead it turned out to be a talk with James Hillier from …

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t be the last. For an airline that I think does a good job in the air, it’s amazing that it does such a terrible job on the …

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