Brett
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A Closer Look at January Flight Delays, Lost Bags, and Complaints
Considering how much discussion we’ve had here on the blog about delays lately, I thought it might be a good time to…
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Excellent British Airways Strike Communication, Air France Fails to Impress
Well, it happened. The British Airways cabin crews did indeed go on strike and that’s bad for BA, bad for the cabin…
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Cranky on the Web (March 15-19)
San Francisco Targets LAX In Fight for Connecting Travelers – BNET SFO wants Aussies and Kiwis to connect there instead of LAX.…
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The State of Denver International (Trip Report)
When Denver International Airport asked me if I wanted to participate on a panel at the State of DIA annual luncheon, I…
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Virgin America’s Long Ground Delay Was Handled Well, Despite What You May Read
Another day, another long delay. The good news is that this one was actually handled well, despite what you might be hearing…
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Sun Country to Fly 737s to London
Holy head scratcher, Batman. Minneapolis-based Sun Country has decided to go intercontinental this summer with a flight from Minneapolis to London. There…
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Continental Ditches Free Food For Flights Under 6 Hours
Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the…
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Cranky on the Web (March 7-12)
Delta tries to land new JFK terminal – Crain’s New York Business I talk to Crain’s about why Delta needs do something…
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Kate Hanni and I Talk About Delays, We Disagree (Part Two)
Yesterday on “Delays of Our Lives” . . . after a few rounds of going back and forth, it became clear that…
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Kate Hanni and I Talk About Delays, We Disagree (Part One)
The three-hour ramp delay rules will go into effect next month, and we’re starting to hear the grumbling from around the industry…
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A New Look for Cranky
If you’re one of the 5,000 Cranky subscribers out there, you probably don’t see anything different. But, if you’re one of the…