Brett
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Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement
This week, Delta accomplished something incredibly rare… it came to a new tentative agreement with its pilots 7 months BEFORE the contract…
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Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge
Cathay Pacific has recently embarked on what is at the very least, a truly unique and interesting experiment. Those who have a…
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A Dark Future for Europe’s Legacy Airlines
Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been…
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Cranky on the Web (May 14 – 18)
In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They…
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Topic of the Week: Berlin Airport’s Big Delay
With less than a month to go before Berlin’s new airport opening, it was revealed that it wasn’t ready to go. The…
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Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website
Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it…
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A Working Trip to Vegas (Trip Report)
Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the…
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The DOT Gets it Right With Washington/National Slot Awards
There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often,…
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No Honest Customer Will Pay $100 to Carry a Bag on Spirit
You’ve probably seen at least one of the dozens of stories reporting on how Spirit is going to charge $100 for a…
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Cranky on the Web (May 7 – 11)
A Preview of EVA Air’s New Flat-Bed Business Class Seats – Conde Nast Traveler Here’s a look at some pics of EVA’s…
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Topic of the Week: Are You Still Unhappy with United?
By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch.…
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American Upgrades Business Class, Downgrades Coach on Widebody Fleet
Last Friday I received an invitation from American to an event that would show off the “company’s aircraft modernization plans while onboard…