Brett
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American…
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Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
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Topic of the Week: Aloha Readers
For the first time in more than 3 years, I’m going on a real vacation. As you read this, I’m on my…
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Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
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Honoring the Flight Crews That Died 11 Years Ago Today
It’s that dreaded day once again. Some have asked how long I’ll keep doing this tribute. Maybe ten years afterwards was enough.…
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Qantas Smartly Leaves British Airways for Emirates
There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly…
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Cranky on the Web (September 3 – 7)
In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for…
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Topic of the Week: Direct Aisle Access in Business Class
Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class.…
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American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)
It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened.…
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Spirit Chooses Delays Over Cancellations and Missed Connections
Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer,…
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A Question About Content
It’s Labor Day here in the US and I’ve been enjoying my long weekend. That means there isn’t a normal post today,…
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Cranky on the Web (August 27 – 31)
How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who…