Brett
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New York LaGuardia’s Makeover Looks Nice But It Fails to Fix Some of the More Severe Issues
LaGuardia sucks, and we all know it. But since it’s the most convenient commercial airport to Manhattan, it’s an important place. Instead…
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The Unrealistic and Unhelpful Expectations of Airline Passenger Advocates
Last Tuesday morning, I was busy trying to corral the kids when I heard the word “airline” coming from the Today Show…
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Cranky on the Web – Named Best Industry News Site
The Best Websites to Learn About Air Travel – Yahoo! Travel The good folks at Yahoo! Travel have named The Cranky Flier…
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Cranky Concierge Needs a Night Owl
Do you love helping stranded travelers? Are you nocturnal? (If not, do you by chance live on the other side of the…
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My Last Trip on US Airways (Trip Report)
For my daughter’s second birthday, we decided to take the whole family out to see my in-laws in North Carolina. Their place…
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Cranky No More? TSA Pre✓® is Changing the Way America Flies (Sponsored Post)
[You all know that I love TSA Pre✓®, so I was more than happy to cooperate with IdentoGO on a sponsored post…
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Does an Airline Need a Toll-Free Phone Number?
Frontier is doing away with its toll-free number as part of its transition to being an ultra low cost carrier (ULCC), and…
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Delta’s Promise to Pay Businesses if American and United Run a Better Operation Isn’t Much More Than a Great Marketing Message
It’s no secret that Delta is running a fantastic operation these days. On-time performance is impressive, and only a tiny number of…
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Cranky Dorkfest is Just One Month Away
Consider this a friendly one-month reminder. Cranky Dorkfest is coming. This year it’s on September 12 from 1030a to 130p. As always,…
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Alaska Airlines Gives a Number That Helps Explain Why Some US Airlines Love the Middle East Carriers
We’ve seen so much about the fight between the big US and the big Middle East carriers that it’s easy to forget…
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Congress is Once Again Trying to Re-regulate Airlines While Hiding Behind the Consumer Protection Veil
It’s rather remarkable how often some body in the US government decides to take up an issue related to the airlines. This…
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Ontario Airport Gains Its Independence, But Now It Has to Find a Way to Increase Traffic
I’ve covered the ongoing saga of Ontario Airport here in Southern California for years, and now it looks like we finally have…