Brett
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United Polaris and the Rise of the Branded Experience
By now you’re probably aware that United has launched an all-new Business Class which it is calling Polaris. This follows in the…
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Cranky on the Web: JetBlue’s Short Short Scandal, United Polaris
JetBlue Defends Decision to Ask Passenger to Replace Booty Shorts Before Boarding Flight. Will the Incident Affect Its Brand? – Entrepreneur If…
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3 Links I Love: Avianca for Sale, Qatar’s A380 Gate Problem, Delta’s Back in ExpertFlyer
This week’s featured link: United Continental, Delta Air Lines possible bidders for Avianca: WSJ – Reuters Ok, so we don’t know much…
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Instead of Waiting for More TSA Funding, Delta is Betting $1 Million on Improving Efficiency
There’s been a lot of focus on the Transportation Security Administration (TSA) being underfunded lately. After all, those long lines could be…
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My New York Times Piece On How More Regulation Would Make Flying Worse
Last week the New York Times approached me about contributing to its ongoing Room for Debate feature for the third time. (First…
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3 Links I Love: Comfort+ Changes, Alaska Milk Run, and Fares Going Down
This week’s featured link: Delta Comfort+ now available as fare for flights to Asia and Latin America – Delta.com Delta started selling…
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A Look Back at Delta’s Shifting Fleet
The response to last week’s post about American’s shifting fleet mix was so overwhelmingly positive, that I’ve gone and looked at both…
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DelAAyed by Mesa and Its Tired and Worn Interiors (Trip Report)
For this year’s Phoenix Aviation Symposium, I was asked to moderate a panel about the customer. I’ve always enjoyed that conference, so…
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Across the Aisle from Phoenix Aviation Director Jim Bennett on International Service, Terminal Projects, and the TSA
While I was in Phoenix for this year’s symposium, I had the chance to sit with the new Aviation Director in town,…
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Cranky on the Web: Modernizing LAX
On Approach: A Brand New LAX Is Coming – CBS Los Angeles A couple of weeks ago I did an interview with…
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3 Links I Love: Delta Keeps Shooting Itself in the Foot, Value Alliance, and Dubuque
This week’s featured link(s): Delta’s Comfort+ upgrades could turn into frequent flyer problem – Runway Girl Network Delta to end sponsorship of…
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Why Airline Ops People and Air Traffic Controllers are Excited About Data Comm
I haven’t done a post about NextGen air traffic control in awhile, but something mentioned on a panel at the Phoenix Aviation…