Brett
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Cranky on the Web (April 14 – 18)
Cranky Concierge Thrives on Air Travel Problems – Travel Market Report We were lucky enough to get this great write up of…
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Topic of the Week: The US Airways Porno Plane Incident
By now, everyone has heard about the, hilarious (some might say unfortunate) photo that US Airways tweeted out earlier this week. If…
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Public Service Announcement: Stop Naming New Airlines After Ones That Have Failed
Stop it. Seriously. Ever since airlines started going out of business, people have felt the need to try and revive them. This…
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How an Airline Customer Relations Rep Really Wants to Respond to Your Complaint (Guest Post)
I don’t often do guest posts here, but this one was just way too much fun to ignore. This comes from a…
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Star Alliance Stresses That Airports Need to Design for Easy Connections
One of the panels at the Phoenix Aviation Symposium this year focused on the future of hubs, and the conversation quickly turned…
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Cranky on the Web (April 7 – 11)
American makes changes to its frequent flier program – Ft Worth Star-Telegram I was asked to comment on American’s recent changes to…
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Topic of the Week: Should Taxes Be Broken Out?
Awhile back, the feds decided to do something that happens in almost no other industry – it mandated that the entire price…
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American Makes a Few Fairly Insignificant Changes But Delivers the News Poorly
Well, I messed this one up. Scheduled it to go live on Thursday as my regular post, or so I thought, but…
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Why the US Export-Import Bank Has Angered the US Airline Industry
There’s a good chance you’ve never heard of the Export-Import Bank of the United States (Ex-Im Bank). The reason? Because it very…
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Star Alliance to Phoenix, oneworld Back (Trip Report)
Each of the last several years, I’ve gone to Phoenix in the spring for both US Airways media day and the Phoenix…
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Cranky on the Web (March 31 – April 4)
I have nothing for you this week. That’s right. My formerly-weekly Intuit column has been cut back severely due to budget cuts.…
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Topic of the Week: Should Airlines Waive Fees for Travel to Russia
Marina Spor and her family hold tickets to Scandinavia and Russia this summer on Finnair, and the crisis in Ukraine has caused…