How Southwest Tanked Its Operational Performance… And Then Took a Year to Fix It

How Southwest Tanked Its Operational Performance… And Then Took a Year to Fix It

In early 2013, Southwest realized that demand was strong. Faced with a set number of airplanes, it had two choices. It could keep flying its existing schedule or it could push itself and squeeze more flights into the system. It chose the latter, and it incredibly failed to understand how … Read the post

Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools

Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools

If you subscribe to ExpertFlyer, then you know where this post is going and you are most certainly in full agreement. Delta seems to have decided that it doesn’t like third parties creating extremely helpful tools for Delta fliers, so it is shutting them off without providing any alternative. … Read the post

A Lawsuit Over Delta’s Best Fare Guarantee Shows a Lack of Knowledge, So Let’s Fix That

A Lawsuit Over Delta’s Best Fare Guarantee Shows a Lack of Knowledge, So Let’s Fix That

There’s never a shortage of lawsuits involving airlines, but there’s one in particular that came up recently which I thought was worth talking about. A woman is suing Delta for what’s called “marrying” segments, and her lawyers are trying to get class action status for this. (I believe “class action” … Read the post

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