The full year 2012 baggage stats are out from the Department of Transportation (DOT) and the airlines had a good year. That doesn’t mean there weren’t a lot of delayed, lost, and damaged bags out there. It just means there were less than in previous years. For that reason, I’m … Read the post
I don’t write about frequent flier miles too often, because a) there are plenty of others who focus on it day in and day out, and b) it doesn’t really interest me that much. But we do book a lot of frequent flier tickets at Cranky Concierge, and there’s … Read the post
Southwest’s latest schedule is out, and guess who is paying attention to Memphis? It’s not technically Southwest yet, but Southwest is using its AirTran subsidiary to add destinations and flights in Memphis. As one airline fades in the land of Elvis, another grows. The circle of life continues.
Back … Read the post
In the Trenches: The Neglected Corners of the Business – Intuit Small Business Blog
Though the concierge business is where I spend most of my time, there are other pieces that don’t get enough attention.
Yesterday, Delta and Starwood Hotels announced crossover awards where elite members in each program get benefits in the other. What do you think? Would this make you more likely to use one or the other? Is it a smart move?… Read the post
For years, you could hear Frontier employees talk as if they were part of one big family. It was that level of care that often brought the airline praise from frequent fliers. It also helped create Frontier’s image as Denver’s hometown airline.
But while the name on the airplane and … Read the post
It has been more than 2 years and 4 months since Southwest announced it would purchase AirTran. Since that time, the two airlines have operated as completely separate entities in the eyes of travelers. That is finally changing as the airlines have mercifully begun codesharing, although so far only with … Read the post
There were certainly some, shall we say, spirited comments on my American/US Airways merger post last week, but there were a couple comments from someone posting as “Doug” that caught my eye. He predicted that big layoffs were going to happen if the merger comes to fruition. Here’s one of … Read the post
How to Protect Yourself from Antiquated Airline Computers That Could Ruin Your Trip – PTMoney.com
I talked a little more about how we have helped clients with computer system issues. He used my recent example of our client stuck in Beijing.
The big US airlines have reported fourth quarter earnings, so now it’s your turn to play financial analyst. Which one had the best results? Which one had the worst? And while we’re at it, what are you predictions for financial performance in 2013?… Read the post