Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement

Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement

This week, Delta accomplished something incredibly rare… it came to a new tentative agreement with its pilots 7 months BEFORE the contract was amendable. How the heck did that happen? Both sides wanted something and there was time pressure for it come together. If the rank and file approve, Delta …

Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website

Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website

Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it decided to try out some new search functionality on its website. In some cases, those who were logged in ended up getting different prices than those who weren’t

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