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Instead of pointing you to the work of others today, I thought I’d get a real live guest poster to come to you. It’s all about service over here at The Cranky Flier. Today we have my friend and aviation-writer extraordinaire, Benét Wilson who will point you to some stories …
The rest of this week is pretty busy for me. My fiancée (yes, we’re now happily engaged) and I just closed on a house yesterday, and to top it all off, her parents are in town this weekend. So, I’m going to point to the work of others for the …
Nothing like a little fun with fare basis codes to show my true dorkiness. A few years back, I worked in airline pricing for America West. There was something about arriving at work at 6a that made us a little loopy. We amused ourselves with things like funny airport code …
Those of you who subscribe to the blog via email may have noticed it didn’t come at its regular time yesterday. That’s actually a permanent change thanks to requests from a couple of subscribers.
Previously, I had the email go out in the early morning knowing that you would get …
There were mixed reactions when JetBlue introduced its Customer Bill of Rights after the Valentine’s Day problems earlier this year. Some thought it was adequate, but others didn’t think it went far enough. Thanks to a frustrated reader’s question, I’ve found a nasty little loophole that you’ll probably want to …
It’s time to shake off all the bad news from last week and move forward with something positive. United has finally unveiled the new business class seat, and it looks like a rock star to me. I’ve rarely had nice things to say about UA lately, but they’ve definitely done …
It’s just been one long week of problems in the industry, that’s for sure. Of course, the biggest and most tragic was the TAM accident in Sao Paulo, but huge delays on the east coast due to bad weather, Virgin America’s website failure, and the whole JetBlue-O’Reilly flap made it …
Now that the website troubles appear to be beyond them, we can finally take a look at Virgin America’s plan to get things started. I’ll try to keep this post from getting too long, so I’ll save talk about the website itself for another post. Let’s get started.
The release came out this morning saying that Virgin America was starting ticket sales today. Woohoo! I remember over three years ago trying to get a job with the airline out of grad school. It’s hard to believe it’s taken this long for them to actually fly.
Oh, but all …
Over the last couple of days, there have been two airline accidents in South America, one of which had a tremendous loss of life.
The first was relatively minor, though the pictures would say otherwise. This plane, operated by AeroRepublica of Colombia, decided to go surfing in the ocean after …