Monthly Archives: July 2007

Delta’s SiteSeer Challenge

Remember Delta’s SiteSeer? It’s been pretty quiet since they first launched the travel video site that I posted about here. Now they’ve come up with a pretty clever promotion to help build traffic to the site.

Apparently, they previously had requested video tryouts for the competition, and now …

Brazil’s Blame Game

Flash back to last year. In the days following the midair collision of the Gol 737 with an Embraer jet, there was a great deal of backlash within Brazil. 07_07_30 SilvaScaredThe country was quick was to jump on the American pilots of the Embraer jet and blamed them completely for what …

Tonight’s Guest Host: Aunt Benét

Instead of pointing you to the work of others today, I thought I’d get a real live guest poster to come to you. It’s all about service over here at The Cranky Flier. Today we have my friend and aviation-writer extraordinaire, Benét Wilson who will point you to some stories

Lighten Things Up

The rest of this week is pretty busy for me. My fiancée (yes, we’re now happily engaged) and I just closed on a house yesterday, and to top it all off, her parents are in town this weekend. So, I’m going to point to the work of others for the …

Fun with Fare Basis Codes

Nothing like a little fun with fare basis codes to show my true dorkiness. A few years back, I worked in airline pricing for America West. There was something about arriving at work at 6a that made us a little loopy. We amused ourselves with things like funny airport code …

Admin: Email Time Change

Those of you who subscribe to the blog via email may have noticed it didn’t come at its regular time yesterday. That’s actually a permanent change thanks to requests from a couple of subscribers.

Previously, I had the email go out in the early morning knowing that you would get …

Problems with JetBlue’s Customer Bill of Rights

There were mixed reactions when JetBlue introduced its Customer Bill of Rights after the Valentine’s Day problems earlier this year. Some thought it was adequate, but others didn’t think it went far enough. Thanks to a frustrated reader’s question, I’ve found a nasty little loophole that you’ll probably want to …

United Goes Fully Flat in Business Class

It’s time to shake off all the bad news from last week and move forward with something positive. United has finally unveiled the new business class seat, and it looks like a rock star to me. I’ve rarely had nice things to say about UA lately, but they’ve definitely done …

Digging in With Virgin America

Now that the website troubles appear to be beyond them, we can finally take a look at Virgin America’s plan to get things started. I’ll try to keep this post from getting too long, so I’ll save talk about the website itself for another post. Let’s get started.

Schedules

The …

Virgin America Sells Tickets, Website Stumbles

The release came out this morning saying that Virgin America was starting ticket sales today. Woohoo! I remember over three years ago trying to get a job with the airline out of grad school. It’s hard to believe it’s taken this long for them to actually fly.

Oh, but all …

A Very Bad Time In South America

Over the last couple of days, there have been two airline accidents in South America, one of which had a tremendous loss of life.

Colombia Plane CrashThe first was relatively minor, though the pictures would say otherwise. This plane, operated by AeroRepublica of Colombia, decided to go surfing in the ocean after …

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