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Many Airlines Say They Have the Best On Time Performance, Let’s See How They’re All Right
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The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good at doing that when it comes to on-time performance. United says it was…
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3 Links I Love: American Adds Profit Sharing, Baltia’s Domestic Plans, Alaska’s Electronic Bag Tag
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This week’s featured link: AA Announces New Profit Sharing Plan – American Airlines American announced this week that it was finally giving in and starting to offer profit-sharing to employees. Everyone outside of top managers…
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Should Airports Extend Their Security Perimeters? No.
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Any time there’s a bombing like the one in Brussels earlier this week, the chorus of people suggesting knee-jerk reactions gets much louder. The explosions at the Brussels airport occurred before security, in the departure…
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The Good and the Bad of Etihad’s A380 First Class Apartments (Guest Post)
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It’s been a few years since you last heard from Geoff Fischer on the blog. But after tackling some seriously difficult challenges, including flying First Class on both Cathay Pacific and Emirates, he’s back again.…
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Why the TSA, Congress, and Even the White House are Making Airport Security Lines Worse
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After years of increasingly frustrating airport security experiences, the introduction of Pre Check seemed like the first step in reversing the trend. For those who signed up for it, Pre Check did create dramatic improvements.…
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3 Links I Love: Other Industries Like Airline Pricing, United Flight Attendant Optimism, Norwegian’s Huge London Plans
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This week’s featured link: Why ‘dynamic’ pricing based on real-time supply and demand is rapidly spreading – Los Angeles Times It has taken a long time, but other industries are starting to see value in…
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Some Have a Real Impact While Others Don’t, But Aviation Emission Reduction Efforts are Picking Up Steam
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It’s been far too long since I’ve written about aviation and the environment, so today seemed like a good day to catch up. There are a lot of good things going on to help reduce…
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Flying Main Cabin Extra One Way and First Class the Other on an American A321 (Trip Report)
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About a month ago, Salesforce.com asked if I’d be willing to come speak at an event they were holding for a small group of folks at American. The topic? Anything about the customer experience. I’m…
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Why Does Congress Keep Trying to Over-Regulate Airlines?
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It seems like every week, as of late, there’s a new proposed bill coming out of Congress that tries to slap over-reaching regulations on the airlines. In general it’s not a surprise, since that’s pretty…
