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The View From the Deck…or the Park: Great Places to Watch Planes (Guest Post)
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I’m spending the week with my new daughter, so we have another guest post today. This one lets a reader wax nostalgic about watching airplanes and gives some suggestions on how you can do the…
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West Coast Flying: Delta’s 87-Year Heritage in Los Angeles (Guest Post)
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Now that my daughter has arrived, I’m taking this week off. I’m happy to start the guest post parade with a visit from one of my favorite guest-posters, Delta’s Archives Manager Marie Force. Marie wrote…
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Cranky on the Web (July 22 – 26)
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In the Trenches: Taking a Baby Break – Intuit Small Business Blog The baby is here, and that means I have to step away from day-to-day work for a little bit.
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Topic of the Week: The Cranky Family Grows Again
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I’m excited to announce that yesterday, Molly joined the Cranky family. She weighed in at 7 lbs 3 oz (for those who keep track of those kind of things), and she was 19 1/4 inches…
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Next Level of American/US Airways Management Team is Much More Balanced
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Over the last week or so, we’ve seen announcements from just about everyone in the new American/US Airways leadership team talking about who will report directly to each of them. While the initial leadership team…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
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We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits to incorrect flight status and even failing to pay a client after involuntarily…
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Checking In On Alaska Airlines (Not Literally)
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It has been a very long time since I wrote about Alaska, and that’s a shame. After all, the airline has been doing a lot of good things lately. But it has also done some…
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Cranky on the Web (July 15 – 19)
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I’m excited to announce that I’ve been named to the Conde Nast Traveler Top Travel Specialist list for 2013 for urgent airline assistance. That makes 3 years in row. Mythbusting: Why’d They Cancel My Favorite…
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Topic of the Week: The Coolest Looking Winglet
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We’ve seen all different kinds of winglets over the years, but the new scimitar winglet United has started installing this week is by far the coolest in my mind. Even the name is bad-ass. Let’s…
