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Southwest’s Post-Accident Response Starts the Right Way, But The Road is Long
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At first, it seemed like a routine engine failure. Sure, the pictures coming off Southwest flight 1380 looked bad as did the panicked passenger response, but we’ve seen that plenty of times. It was only…
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Sun Country Earns the Cranky Jackass Award for Giving No Options to Stranded Customers
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When it comes to major weather problems, I’m a pretty forgiving person. Weather wreaks havoc on an airline, and recovery can be really difficult. But even if it takes a week, it’s still important for…
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IAG Shows Its Smarts With Effort to Acquire Norwegian
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There is nothing quite like watching CEO Willie Walsh and the team at the generically-branded International Airlines Group (IAG) work. Every so often, the company (parent of British Airways, Iberia, Vueling, Aer Lingus and LEVEL)…
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Cranky on the Web: Why Boarding Sucks, Taking Out Loans to Travel
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Boarding an airplane is such a pain in the neck. Can the process be fixed? – Los Angeles Times Catharine Hamm at the LA Times tackled a reader question about why boarding sucks. The problem,…
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3 Links I Love: Two Airlines Pour Money into JetSuite, Evolution of Ontario, Prescott’s Options
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This week’s featured link: JetSuite Plans Big Expansion With New Investments From Qatar Airways And JetBlue – Forbes I continue to scratch my head over the announcement that Qatar Airways will put money into JetSuite,…
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American Makes a Move to Grow Dallas/Ft Worth, But Bigger Decisions Need to Be Made
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Everyone wants an Atlanta. Delta has built Atlanta into an incredible hub, a machine that pushes through an enormous number of passengers to feed the airline’s global network. Both United and American would love to…
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A Pleasant Alaska First Class Flight to Puerto Vallarta and an Equally Pleasant Return on Delta in Coach (Trip Report)
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I celebrated my 40th birthday in Hawai’i last year. This year, it’s my wife’s turn. Though our big celebration is this summer, we opted to also sneak in a weekend in Puerto Vallarta closer to…
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American’s Widebody Plans Crystallize with 787 Order, A350 Cancellation
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What American would do with its widebody fleet has been top of mind for a whole lot of people lately. In the last couple of weeks, the airline broke off negotiations with Airbus for the…
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Cranky on the Web: Southwest Stretches Its Fleet
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Southwest Tries to Do More With Less Because of a Temporary Aircraft Shortage – Skift Last Saturday my wife and kids took a flight from LA to Indy with a painfully-early 5:25am departure time. Why…
