Recent Articles
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Cranky on the Web (August 19 – 23)
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By Popular Demand: PlaneBusiness Analysis Of GAO Report on American Airlines-US Airways Merger – PlaneBusiness – no subscription required A lot of you have asked…
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Topic of the Week: Is DOJ Using Delay Tactics?
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The next step in the American/US Airways merger trial has taken place with both sides requesting preferred court dates. The airlines have requested the trial…
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Why Does Delta’s Change Fee Schedule Make No Sense? (Ask Cranky)
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I haven’t done an Ask Cranky column in awhile, but that hardly means the mailbag has been dry. This one came in at the end…
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The Department of Justice’s Big Gamble
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A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow the American/US Airways…
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Delta Makes a Big Push for Los Angeles But It’s Different This Time
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How many times have we heard this story before? Delta decides to make a run at growing its presence in LA every few years, and…
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Pan Am 747 Tickets in Auction are Now Confirmed in First Class
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As mentioned on Friday, we are auctioning off two tickets to the sold out Pan Am 747 dinner on September 28 to support Equitas Academy…
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Cranky on the Web (August 12 – 16)
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In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to time, but sometimes…
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You Can Join the Pan Am 747 Dinner By Giving to Education
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I haven’t mentioned it here, but I’ve sat on the board of a charter (free, public) school just west of downtown LA (Pico Union area,…
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
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I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways merger yesterday, but…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
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The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop the merger between…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
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British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great job onboard. But…
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Miami’s Unlikely Cost Drop is Good News But Won’t Help Lower Fares
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There was some surprising news recently when it was revealed that Miami Airport’s operating costs per passenger aren’t going to climb nearly as high as…
