Recent Articles
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Cranky on the Web (April 22 – 26)
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In the Trenches: Finding the Right Employee – Intuit Small Business Blog Now the search is on for a new employee, but it’s not as…
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Topic of the Week: Do the Little Things Count?
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Yesterday, US Airways told us that it was upgrading its offering in coach on long haul flights over the Atlantic and to Brazil. Travelers will…
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Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More
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Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done, and we’ll all…
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Willie Walsh Has Plenty to Say About Alliances and Acquisitions at CAPA’s Airlines in Transition Conference
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My time in Dublin wasn’t just spent drinking Guinness and learning about Travelport’s new merchandising platform. The main event was the Centre for Aviation’s (CAPA)…
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United Jacks Up Change Fees, Earns the Cranky Jackass Award
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You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they fly, and that’s…
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Cranky on the Web (April 15 – 19)
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What the Heck is a Ground Stop? – Conde Nast Daily Traveler After the ground stop in Boston following the explosions at the marathon and…
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Topic of the Week: American’s Tech Problems
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American had a big mess on its hands this week when the link with Sabre went down and it had to stop flights from departing.…
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One Step Closer to a Better Way to Sell Airline Tickets
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As you know, I was in Dublin last week for the CAPA Airlines in Transition conference. But it was Travelport that brought me out to…
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A Mediocre American Experience to the Land of Guinness (Trip Report)
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With my previous Irish experience being a mere hour connecting in Shannon, I was doubly excited to be invited to the CAPA Airlines in Transition…
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Frontier Brackets Philly With Wilmington Flights
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Back in the day, Southwest was known for using a bracketing strategy around big cities. For example, it served Manchester to get the northern half…
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Cranky on the Web (April 8 – 12)
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How to Avoid an In-Flight Entertainment Incident on United – Perrin Post on Conde Nast Wendy asked me which flights on United had inflight entertainment,…
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Topic of the Week: Porter and the C Series
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Jon Ostrower broke the news that Porter up in Canada had decided to order the Bombardier CS100 jet. Much to my surprise, the plan is…
