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Tonight’s Guest Host: Aunt Benét
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Instead of pointing you to the work of others today, I thought I’d get a real live guest poster to come to you. It’s all about service over here at The Cranky Flier. Today we…
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Lighten Things Up
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The rest of this week is pretty busy for me. My fiancée (yes, we’re now happily engaged) and I just closed on a house yesterday, and to top it all off, her parents are in…
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Fun with Fare Basis Codes
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Nothing like a little fun with fare basis codes to show my true dorkiness. A few years back, I worked in airline pricing for America West. There was something about arriving at work at 6a…
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Admin: Email Time Change
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Those of you who subscribe to the blog via email may have noticed it didn’t come at its regular time yesterday. That’s actually a permanent change thanks to requests from a couple of subscribers. Previously,…
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Problems with JetBlue’s Customer Bill of Rights
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There were mixed reactions when JetBlue introduced its Customer Bill of Rights after the Valentine’s Day problems earlier this year. Some thought it was adequate, but others didn’t think it went far enough. Thanks to…
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United Goes Fully Flat in Business Class
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It’s time to shake off all the bad news from last week and move forward with something positive. United has finally unveiled the new business class seat, and it looks like a rock star to…
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JetBlue Ends the Week with a Cranky Jackass Award
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It’s just been one long week of problems in the industry, that’s for sure. Of course, the biggest and most tragic was the TAM accident in Sao Paulo, but huge delays on the east coast…
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Digging in With Virgin America
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Now that the website troubles appear to be beyond them, we can finally take a look at Virgin America’s plan to get things started. I’ll try to keep this post from getting too long, so…
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Virgin America Sells Tickets, Website Stumbles
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The release came out this morning saying that Virgin America was starting ticket sales today. Woohoo! I remember over three years ago trying to get a job with the airline out of grad school. It’s…
