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Topic of the Week: Any Safety Concerns?
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It’s been a safety-issue kind of week, hasn’t it? There’s the letter United sent to its pilots regarding some serious problems. Then there was the news about Southwest missing inspections on over 100 airplanes. Does…
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Delta Makes a Big Investment in Improving Wifi Speed and Coverage
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Delta announced yesterday that it would be making big investments in improving its wifi speed and coverage. This, of course, is good news. But it’s also a very interesting indicator of how important wifi is…
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JetBlue Officially Requests a Customs and Immigration Facility in Long Beach
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If you’ve been waiting for a fun-filled airport battle, then you’ve come to the right place. After months of discussion about the possibility, JetBlue yesterday officially asked for the city of Long Beach to request…
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What is Virgin America Thinking With Its New Dallas to Austin Route?
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I know I wasn’t the only one scratching my head last week when Virgin America announced it would use its precious gate space at Dallas/Love Field to fly to Austin. It seems crazy, right? It…
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Cranky on the Web – Growing Quickly, Rapid Rewards Changes, JetBlue Cakes
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In the Trenches: Debating Rapid Growth – Small Business Center We’ve been evaluating some opportunities to grow the concierge busy fairly quickly. We think the time is finally right to proceed if the right opportunity…
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Topic of the Week: At What Point Does Spirit Become a Threat?
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You know this question has been asked in US airline headquarters for years. Spirit is growing, so when is it a real threat? We’ve just seen a massive expansion in Atlanta with 9 new destinations…
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Southwest Alters Rapid Rewards Redemption Rates to Be More Opaque
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Last week, Southwest quietly let it slip that it was going to vary the number of points required to redeem for flights. This wasn’t something I was going to write about, but after giving Delta…
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US Airlines Ramp Up Effort to Stifle Middle East Carriers – What Do They Know?
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It looks like American, Delta, and United are getting a little nervous about those fast-growing carriers in the Middle East. It’s bad enough that the three have now banded together to push on the US…
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Cranky on the Web – Revisiting Social Media
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In the Trenches: Thinking About Social Media Again – Small Business Center Once again I take a look at our social media strategies. For those who are interested, I did start an Instagram account, but…
