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Recent Articles
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Airlines Should Not Bend the Rules for Those With Family Emergencies
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One of the more contentious customer service issues in the airline industry has long been around how airlines deal with people who have family emergencies. This comes in a lot of different forms. Some people…
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Cranky on the Web (October 15 – 19)
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Tips for Booking Holiday Travel – Travora This one actually went up awhile ago, but I just got around to posting the link. I’m not writing a couple times a month for the new travel…
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Topic of the Week: Finding a Stranded Boat
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Let’s end the week with a little bit of awesome. An Air Canada flight into Sydney went out of its way to descend down to 4,000 feet in order to look for a missing boater.…
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Flying Concorde (Trip Report)
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Almost a decade ago, I had the pleasure of being able to fly on one of the most incredible aircraft to have flown passengers around the world… Concorde. After the flight, I wrote the trip…
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Who the F*&@ is NewFrontier Airlines?
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If you haven’t seen this, get ready for a treat. Air Gumbo may not have worked out (yet…), but now we have a new plan from those crazy Cajuns down in New Orleans. Ready for…
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We’re Going to Hear a Lot From the New Avianca in the Coming Years
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Back in 2010, Colombian-based Avianca and Central American-based TACA merged to form a formidable Latin airline, but the brands remained separate, as did those of subsidiaries Ecuador-based Aerogal and Tampa Cargo. Now the decision has…
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Cranky on the Web (October 8 – 12)
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The Exact Dates When No One Wants to Travel and You Will Find Cheap Airfare – Conde Nast Daily Traveler Southwest launched a great sale this week, but others matched more aggressively. It was a…
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The Final Response From American (I Promise)
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I’m not one for deviating from my usual posting schedule here on the blog, but I didn’t want to take up another scheduled posting slot to deal with the ongoing back and forth between me…
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Topic of the Week: Can Richard Branson Fix American?
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Sir Richard Branson, boss of all things Virgin, did an interview with NPR last week explaining how he would fix American. “You would need to really go into all the planes; gut them out, you…
