Categories
Recent Articles
-
Taking Advantage of The LAX Service Build-Up (Trip Report)
–
I hadn’t been to Duke since my brother graduated a decade ago, but when Travelport asked me to attend its first Ignite conference on the Duke campus, it gave me the chance to return. I…
-
A Note About Comment Problems and Emails
–
It’s time for a rare Wednesday post, but this one is all business. Let’s talk about comments and emails. Hopefully this is all good news. Comment Problems As many of you know, over the last…
-
American’s Flight Attendants Have Just Screwed Themselves
–
Airline labor contracts can get extremely complex, and when it comes down to a vote, there are usually good arguments for both sides. Every so often, however, a vote comes up where there is clearly…
-
Former American CEO Bob Crandall Knows How to Entertain a Crowd
–
Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor or panel discussions. This was a different kind of conference that was meant…
-
Cranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to Buy, and More
–
Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking about how to save money during holiday travel. The sound quality didn’t turn…
-
Topic of the Week: What Would You Do With a “Lost” Rental Car?
–
I was a great event in Raleigh/Durham this week (Travelport Ignite), and I had a very strange experience with National Car Rental. I received an email saying that 9 hours after I had picked the…
-
Why Do US Airlines Leave Seat Belt Signs On For So Long? (Ask Cranky)
–
Who’s ready for another fun-filled Ask Cranky adventure? This time, it’s about a note that came in a long time ago. I was reminded about it, however, on my flight with Delta from Maui back…
-
British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
–
This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t be the last. For an airline that I think does a good job…
-
Aeroflot’s New Low Cost Carrier is a Big Middle Finger Pointed at the West
–
I love it when politics and airlines come together into a single story. We all know that the West and Russia have been ratcheting up the rhetoric over the last few months. Heck, for Russia…
