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Topic of the Week: Cuba is Coming
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With the news that relations are finally thawing between the US and Cuba, you know airlines are starting to drool over the possibilities. There are already a bunch of charters between the US and Cuba…
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Reviewing 2014 Operational Performance: Delta is the Undisputed Heavyweight Champion
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As we get toward the end of the year, I thought it would be fun to dig in to airline operational data and see just what kind of year everyone has had. Using the data…
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Alaska Airlines Tweaks Its Product for Longer Haul Flying
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Alaska is an airline on a tear right now. It’s posting record profits while expanding fairly quickly, not a combination that you often see. But what’s really interesting is that Alaska has effectively been pushed…
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Delta’s Basic Economy is Going to Generate a Ton of Complaints, Leave Money on the Table
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Last week I wrote about Delta’s cabin rebranding efforts, but I failed to really grasp something that is likely going to become a big issue. The lowest fare, Basic Economy, is going to roll out…
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Cranky on the Web – Fixing LAX, Finding Healthcare
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Fixing the Problems at LAX – PBS Studio SoCal I sat down for a half hour discussion about some of the issues surrounding LAX. It was a fun discussion that first aired last night at…
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Welcome to the New Email Subscription System
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I mentioned this a couple weeks ago, but today The Cranky Flier is officially switching over to the new Postmatic email subscription system. Here’s what you need to know. *If you have any problems receiving…
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American’s Latest Improvements Show An Attempt to Balance Customer Experience with Spending Tons of Money
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I wrote earlier this week about how Delta was working on re-branding to reflect all the product improvements it had made over the last few years. Well, American and US Airways are about 5 years…
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Delta’s Big Branding Exercise Reflects Changes That Have Already Been Made, Not New Ones
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You’d think from the tone of Delta’s announcement yesterday that there were some huge changes being made to the airline’s product. That’s not the case. This is really Delta’s attempt to do a better job…
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Across the Aisle from David Neeleman on Azul’s Skycouches, US Partner Opportunities, and More (Part 2)
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In part 1 of my discussion with Azul’s David Neeleman, I had him focus on why this was going to work when the odds seemed stacked against the airline. In this part, we dive into…
