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“Southwest Sucks” Highlights the Complexity Involved in Airline Customer Service
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I received an email from a reader who had a really poor experience flying Southwest. He wrote “Southwest Sucks” on his boarding pass, and he wasn’t allowed to fly. Sounds ridiculous, right? Well yeah, but…
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Family Airlines Gets Smacked by the DOT
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In news that will surprise absolutely no one, the DOT has sent a letter to Family Airlines saying that it needs to get its act together if it actually wants to fly. Riiight. That’ll happen.…
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TSA Now Needs Your Birthdate and Gender
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It was just a couple of months ago that the TSA started requiring you to use your exact name as it appears on your ID, and now, they need more. As of last Saturday, August…
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Republic Wins the Right to Buy Frontier – Now What?
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I certainly didn’t see this one coming. Thanks to a greatly increased bid and Southwest’s unwillingness to do a deal without labor’s buy-in (read BNET for more on this), Republic is the one walking away…
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Allegiant, American, BNET, DCA – Washington/National, Delta, Fares, Frontier, JetBlue, LGA – New York/La Guardia, Southwest, US Airways
Cranky on the Web (August 10 – 14)
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Why is Allegiant’s Load Factor Dropping While Others Increase? – BNET Allegiant’s load factor dropped more than anyone else last month, but I’m not too concerned. Southwest’s Bid for Frontier Raised to $170 Million –…
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JetBlue Lets You Fly Anywhere for a Month for $599
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I’m sure many of you were hoping to see a post today on Republic winning the auction for Frontier thanks to labor thwarting the Southwest bid, but I didn’t have enough time to do the…
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Delta, US Airways, Continental, and AirTran Swap DC and NY Slots
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Isn’t August supposed to be a pretty light month for airline news? This week has been absolutely packed with headlines, and I’m getting tired. Today I’m rolling a couple stories together that involve slot swaps.…
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Virgin America Heads to Ft Lauderdale, JetBlue Announces Soon After
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I was just saying to someone the other day that Virgin America had been really quiet lately, and I wondered what they were up to. Apparently they’ve been working the old Jewish grandma market –…
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Southwest Details Its Frontier Bid and I Like It
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Yesterday, Southwest submitted its complete bid to buy Frontier and I have to say that I like what I’m seeing here. There is a lot going on in this bid, and if they win, it…
