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United Retires The 737 (Trip Report)
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Yesterday was something of a flashback for me. When United offered just a couple days ago to give me a seat on the last 737 flight before retirement, I figured, yeah why not? You’d think…
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Lufthansa Gets a Gold Star For Going Above and Beyond
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I’m going to be taking United’s last 737 flight today from LAX to San Francisco and then I’m turning right back around, so if anyone will be at either end, please come say hello. Of…
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How Did Those Northwest Pilots Miss the Airport?
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It has been plastered all over the news, but I wanted to wait a little until we had more information on what happened. Now that the NTSB has released its early findings, let’s talk. This…
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What I Told the Airline People at the Frequent Flier Conference
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Thank you to everyone who commented, emailed, and tweeted about what you wanted to see from the airlines regarding loyalty programs. I joined with Nicholas Kralev from the Washington Times on Friday morning up on…
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Cranky on the Web (October 19-23)
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United Learns That Some People Don’t Want Free Upgrades – BNET United has now made upgrades free for all elites, but that doesn’t mean everyone is happy. They’re taking away benefits as well. Slight Gains…
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Southwest Boosts Denver and St Louis
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I know I just wrote about Southwest yesterday, but the news keeps coming. This time, it’s not a new city but rather, putting a couple of existing cities on steroids. Both St Louis and Denver…
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Tomorrow, I’m Telling Airline Marketing Folks What Customers Want – So What Do You Want?
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I mentioned yesterday that I am attending the ARAC FFP Mega Event this week and that I’d be speaking tomorrow. Well, it turns out that I could use your help. This event is attended by…
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Southwest Announces Panama City (Florida, not Panama)
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There is a lot of route news for Florida fans this week, but the biggest of all is that Southwest has announced its newest city . . . Panama City. No, this is not the…
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Attending the FFP ARAC Mega Event
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I’ll be at the FFP ARAC Mega Event here in sunny Southern California tomorrow and Friday. We love our acronyms in this industry, but basically this is all about frequent flier programs and ancillary revenue.…
