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Continental Ditches Free Food For Flights Under 6 Hours
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Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making plenty of changes. The most visible one to coach passengers is likely to…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
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Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the comprehensive service that Gary Leff provides on that front, we can certainly help…
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Cranky on the Web (March 7-12)
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Delta tries to land new JFK terminal – Crain’s New York Business I talk to Crain’s about why Delta needs do something with its terminal at JFK. Flying High: Southwest Airlines Posts Big February Gains…
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Kate Hanni and I Talk About Delays, We Disagree (Part Two)
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Yesterday on “Delays of Our Lives” . . . after a few rounds of going back and forth, it became clear that Kate Hanni has boiled down long onboard delays on simple overscheduling. I definitely…
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Kate Hanni and I Talk About Delays, We Disagree (Part One)
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The three-hour ramp delay rules will go into effect next month, and we’re starting to hear the grumbling from around the industry get louder about what it’s going to mean. New Continental CEO Jeff Smisek…
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A New Look for Cranky
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If you’re one of the 5,000 Cranky subscribers out there, you probably don’t see anything different. But, if you’re one of the tens of thousands of others who come directly to the site, you’ll notice…
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Air Jamaica’s Death Spiral Completes on April 12
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It seems like just yesterday that I named Air Jamaica the saddest airline ever. It looks like that title will be short-lived. April 12 is the day that the government is expected to hand the…
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Horizon Air CEO Weighs In On Whether Wholly-Owned Regionals are Safer
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I wasn’t planning on revisiting regional airline safety again this quickly, but then I received an email in my inbox this weekend from Horizon Air CEO Jeff Pinneo. Horizon is a wholly-owned regional for Alaska…
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Allegiant Buys ex-Thomson 757s for Hawai’i Flying, I’m Looking at Long Beach
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The long-discussed rumors have finally come true. Allegiant, long loyal to the MD-80, is branching out. Starting later this year, they’ll start flying 757s to Hawai’i. There has some really cool potential, especially some right…
