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Topic of the Week: Can Richard Branson Fix American?
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Sir Richard Branson, boss of all things Virgin, did an interview with NPR last week explaining how he would fix American. “You would need to really go into all the planes; gut them out, you…
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American Disagrees with Monday’s Post
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As you can probably imagine, the folks at American disagreed with my post on Monday which asked “Why is American Not Trying Harder to Calm Safety Fears?” While I expected disagreement, I didn’t expect to…
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Send Cranky Your Tips
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I’ve had a couple requests recently from people who were interested in sending me tips and information about the airlines but wanted to do so anonymously. Up until now, that meant creating a fake email…
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Qatar Joins the Tangled Web of oneworld Partners
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The worst kept secret in the airline industry was officially announced yesterday when Qatar Airways said it would join the oneworld alliance. This may not be a surprise, but it is going to create some…
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Why is American Not Trying Harder to Calm Safety Fears?
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American has had a string of bad news lately that just doesn’t seem to end. When things started getting ugly in mid-September, much of the bad press focused on flights being delayed and canceled. That’s…
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Cranky on the Web (October 1- 5)
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How All the American Airlines Trouble Affects Flyers and What You Can Do – Conde Nast Daily Traveler If you’re a traveler, you don’t care who is at fault when it comes to American’s operational…
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Topic of the Week: Who is Joining oneworld on Monday?
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There’s a big press conference scheduled for New York on Monday where oneworld will announce a “significant membership development.” This is such a big deal that I received an invitation to go out to New…
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Air Canada Joins European Airlines in Trying the Failed “Airline Within an Airline” Strategy (Again)
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When you don’t have any new ideas in this industry but your airline needs help, what do you do? You just recycle old ideas and make them sound like the best thing since sliced bread.…
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Frontier’s Clever But Risky Move to Encourage People to Book Direct
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A couple weeks ago, Frontier announced that it would reduce benefits for those who book flights through third parties. Reaction was all over the map with some saying it was great and others saying it…
