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Lufthansa Focuses on Low Cost, Takes a Page Out Of United’s 2003 Playbook
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You might think Germans would just be spending this week basking in the glow of their World Cup victory, but that’s not the case at Lufthansa. In a stilted press release, Lufthansa laid out its…
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72 Hours with Hawaiian: Meeting with Execs, Flying ‘Ohana by Hawaiian
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After my abbreviated interview with Hawaiian President and CEO Mark Dunkerley, it was time to move on. Next up was Peter Ingram, Chief Commercial Officer. I first met Peter a couple years back when I…
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72 Hours With Hawaiian: Across the Aisle From President and CEO Mark Dunkerley
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My day started with an interview with President and CEO Mark Dunkerley. But when Mark walked in the door, something didn’t seem quite right. He was red, swollen, and clearly not feeling all that well.…
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Topic of the Week: WestJet Goes Widebody
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First those crazy Canucks decided to get turboprops. Now it’s time for WestJet to get widebodies. Next year you’ll see them flying from Canada to Hawai’i and then… who knows where. What do you think?…
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Blaming United’s Problems on Continental (or Vice Versa) is Exactly the Problem
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The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming financially and operationally, without question, and has not been able to take advantage…
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72 Hours with Hawaiian: A Unique Headquarters Setup, Flying Hawaiian’s Very First Airplane
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I left off in Part 1 yesterday as I stepped off the airplane into the warm Honolulu sunshine. After a brief ride, I was at Hawaiian’s headquarters building. [Disclosure: Hawaiian paid for my flights and…
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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
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There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85 years under its belt, Hawaiian had always been one of those carriers that…
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Cranky on the Web (June 30 – July 4)
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Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for it again. This month, I took on the topic of safety videos. (Think…
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This, United, is Why People Hate Airlines (Tales From the Field)
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It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it up for you. We had clients going from Mumbai to Toronto. The first…
