Recent Articles
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How United CEO Oscar Munoz Plans on Focusing His Efforts This Year
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United opened its newest Polaris lounge at Los Angeles International Airport (LAX) last week, so I headed on up the road to go check it…
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Why Ben Smith Killed Joon Despite Loving a Similar Idea in His Last Job
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You’ve likely heard that Air France has decided to mercifully put an end to its ridiculous Joon experiment. I hated pretty much everything about Joon…
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Cranky on the Web: More on Paid Seating
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Airline seat selection fees: It’s pay to play – CNNThis paid seating thing just keeps getting attention. I spoke with CNN for this article.
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3 Links I Love: Fixing WestJet, Tip Your Flight Attendant, Aloha 767
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‘We’ve just grown too big, too fast:’ CEO Ed Sims taps the brakes at WestJet – Calgary HeraldFor years people have said WestJet had bitten off…
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Sun Country Grows Every Which Way
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In recent history, Sun Country has been an afterthought. It was a small airline that during the best of times was marginally profitable. It focused…
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The Most Popular Movies and TV Shows In the Air
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I don’t remember this being a thing in the past, but airlines now seem to be releasing details on the most-watched entertainment options onboard from…
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The Circle is Complete: ExpressJet’s Long Journey Ends Where It Began
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It has been a long road for the regional carrier ExpressJet, but the recent announcement that ExpressJet would be acquired by United (through a subsidiary)…
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Cranky on the Web: 2019 Air Travel Trends
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How Air Travel Will Change in 2019 – WendyPerrin.comJust as was the case last year, I was asked to write up some air travel trends…
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Herb Kelleher Has Left the Building
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I very rarely write obituaries when someone in the industry dies, and for Herb Kelleher, founder and long-time president of Southwest Airlines… I won’t make…
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There Has to Be a Better Way to Handle Operational Disruption
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I look forward to the week between Christmas and New Years being nice and quiet… but that didn’t happen this year. Why not? Well, a…
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2018 Flying Summary
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I said I was going to leave North America in 2018, but that didn’t happen. For a variety of reasons (many work-related), I had to…
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Reviewing Your 2018 Predictions and Making Your 2019 Picks
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It’s the end of the year, and you know what that means. It’s time to look back at your predictions for 2018 as well as…
