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“We Really Messed Up Here” – Speaking With CEO Bob Jordan about Southwest’s Meltdown
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The email last week came as a surprise. I was invited along with three others to chat with Southwest CEO Bob Jordan about the airline’s failures during the holidays. Considering Southwest had been very quiet…
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Cranky Weekly Review presented by Oakland International Airport: January 14, 2023
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FAA’s Turn to Go Off the Rails Late Tuesday night into Wednesday morning, the FAA grounded most domestic flights due to a system outage when its Notice to Air Missions (NOTAM) system — which relays…
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The Feds Should Compensate Travelers for FAA Failures
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Is there any chance we could just get through one damn week without some travel-disrupting failure? No? I suppose it’s too much to ask. Of course, the irony of this week’s failure by a key…
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Delta Sync Turns Free Wifi Into a Marketing Machine
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Delta has really enjoyed making a splash at the annual Consumer Electronics Show (CES) in Las Vegas over the years, and this year it returned with a bang. The highlight announcement was free wifi for…
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A New Cranky Talk is Live – The 2022 Southwest Holiday Meltdown
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Listen on Apple, Spotify, direct, or wherever you get your podcasts. You didn’t think last week’s post about the Southwest holiday trouble would be the only one, did you? There’s a lot to catch up…
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Cranky Weekly Review: Southwest Begins to Dig Out, Delta Logs On, and More
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Southwest Offers 25k Rapid Rewards Points as Customer Service Recovery Begins Southwest Airlines offered 25,000 Rapid Rewards points – valued by the carrier at about $300 until the next devaluation – as an apology to…
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Southwest’s Holiday Failure is Great News for Future Travelers
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I’m back from exile, and man am I glad nothing big happened while I was gone. Oh wait, that massive Southwest opreational failure? I suppose we should talk about that. Granted, I was watching more…
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2022 Flying Summary
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This map looks weird. Any year without Hawai’i is a sad one. Of course, this was primarily due to me doing the Oakland Corridor Challenge. Miles: 13,167 (11,674 last year)Segments: 26 (16 last year)New Aircraft:…
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Airlines We Lost 2022
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It’s that time again where we review the airlines that we lost during the year. And you know what? It was a very short list this year. As always, I keep a list of my…
