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Recent Articles
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American is Upgrading Its 767s, but Only the Front Half
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Before the US Airways merger, American had said it would eventually refit some of its 767 fleet with flat beds in Business Class, but we didn’t really have much more insight into when or what…
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United’s Economy Plus Policy When You Change Your Flight is Entirely Unfair
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If you buy an upgrade into an extra legroom seat, you probably expect that fee to be non-refundable if you decide not to travel. That tends to fit with how the airlines sell tickets, so…
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Cranky on the Web (March 3 – 7)
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Volaris interested in joint marketing program at Ontario Airport – Inland Valley Daily Bulletin Volaris is interested in its using Ontario’s joint marketing program, and I was asked to weigh in. I generally like these…
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Topic of the Week: Delta’s New Award Chart is Out
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It looks like all the negative press surrounding Delta’s decision to only release the earning and not burning half of its new SkyMiles program got the airline to reverse course. We now have the full…
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Frontier’s Expansion in St Louis is All About Lowering Costs
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Frontier has been on a tear lately. In the last month, it has announced 13 new routes; 3 of them from what seems like an unlikely location, St Louis. Fresh with new ownership, it appears…
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American Makes Choice Fares What They Should Have Been When They Launched
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When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase revenues; we’d see flights slashed and fares skyrocket. What seems to be happening…
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Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
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Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one. Even though I’m not a big miles and points guy, I’ve had a…
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Cranky on the Web (February 24 – 28)
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In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to help people as opposed to the individualized service method. I’ve been thinking about…
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Topic of the Week: What Routes Do You Hope the 787 Will Open?
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United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that airplane. Now, let’s turn it over to you. Which routes do you hope…
