Cranky Jackass
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Feds Announce Massive, Haphazard Cuts in Air Service Starting Tomorrow, and We Should All Be Angry
When it comes to the functioning of the federal government, I expect a certain level of dumbassery. So when even that level…
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The Day Southwest Died
When we look back in the distant future, I think we’ll remember today as the day that Southwest died. No, it is…
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Frontier Earns the Cranky Jackass Award for Eliminating Phone Support
It has been over a year since I last handed out a Cranky Jackass Award, and that’s by design. My standards have…
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It’s Time to Regulate: American, Southwest Lead the Industry to a Cranky Jackass Award For Failing to Operate Properly
We knew the recovery would be choppy and difficult, but this is ridiculous. It was American’s turn this weekend to melt down,…
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Air Canada Earns the Cranky Jackass Award For Continuing to Avoid Refunds
I thought this had been settled some time ago, but in Canada, the war continues. After airlines started playing games during the…
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Upon Further Review: United Gets the Cranky Jackass Award for Its New Schedule Change Policy
I was going to write today about the details of United’s big schedule change, but I’m pushing that off. Instead, I’ve decided…
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United Escapes the Cranky Jackass Award Despite New, Restrictive Schedule Change Policy
This was a close one. When the news came out Saturday night that United was altering its schedule change policy to severely…
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Sun Country Earns the Cranky Jackass Award for Giving No Options to Stranded Customers
When it comes to major weather problems, I’m a pretty forgiving person. Weather wreaks havoc on an airline, and recovery can be…
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A Cranky Jackass Award for American’s 737 MAX Torture Chamber
Unlike many of you, I’ve been a fan of traditional airlines increasing density on airplanes over the years. It made sense to…
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American, Delta, and United Earn a Cranky Jackass for Forcing Travelers to Overpay for Multi-City Trips
I’ve made a conscious effort over the last couple years to pull back on awarding too many Cranky Jackass awards. I didn’t…
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American Has Been Selling Main Cabin Extra Seats That Have No Extra Legroom
[There is a new post with more information on this. The impact is less than originally thought.] If you’ve bought Main Cabin…
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Delta Earns a Cranky Jackass Award for Requiring Several Week Advance Purchase to Book Low Level Domestic Awards and Not Telling Anyone
You may have seen elsewhere that Delta has decided to stop publishing all award charts. That’s bad, because it makes it easier…