United
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Upon Further Review: United Gets the Cranky Jackass Award for Its New Schedule Change Policy
I was going to write today about the details of United’s big schedule change, but I’m pushing that off. Instead, I’ve decided…
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United Escapes the Cranky Jackass Award Despite New, Restrictive Schedule Change Policy
This was a close one. When the news came out Saturday night that United was altering its schedule change policy to severely…
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United Shuffles Its Express Carriers, Trans States Will Disappear
United has eight different airlines flying under the United Express banner owned by seven different companies. Does it really need all of…
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Great Product, Not-So-Great Service on a United 787-10 to Newark (Trip Report)
It was time to get back in the saddle again after a nice, long holiday lull away from flying. This time, I…
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Strange Math: A Fight for 27, or 29, or 39 New Gates in Denver
When Denver International Airport replaced Stapleton in the 1990s, it was designed to grow. Granted, at the time, it was hard to…
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A Look at the Top 2019 Onboard Entertainment
I love that airlines are starting to release more information about the most watched onboard entertainment each year. Mostly, I’m happy because…
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United Again Gives Mesa a New Lease On Life
If there’s a regional airline with more lives than a cat, it’s Mesa. Somehow, despite all odds, the airline has rebuilt itself…
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United Turns to the Airbus A321XLR; Boeing Can't Compete
It was only this summer when American announced an order for 50 A321XLRs. At the time, nobody seemed surprised. American is a…
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United's Orderly Leadership Transition: What Well-Run Companies Do
I awoke Thursday morning to a flurry of emails about the personnel changes at the top being announced at United. One from…
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Cranky on the Web: United's New CEO, Southwest Ponders Change, 2020 Route Launches
United’s Scott Kirby Finally Gets a CEO Job: Now What? – SkiftBrian Sumers asked me about my experiences with Scott when he…
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Flying United to Chicago for Media Day (Trip Report)
After a few days in Washington, it was time to move on to Chicago for United’s Global Media Day. Even though I…
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Corrected: Shining the Spotlight on October’s Operational Problem Children
My apologies, but I somehow mixed up the A14 numbers for Southwest, Frontier, and United. This has been corrected, and I have…