United
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Cranky on the Web (February 20 – 24)
Five things not to do on airplanes – CNN Out of the Office This was fun to pick through five things people…
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A Classically Sucky Orbitz Customer Service Experience
This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our…
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Airbus Thinks United Will Order the A380
Someone sent me an article last week that I thought was pretty funny. Apparently, Airbus super salesman John Leahy thinks United is…
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Let’s Do the Labor Roundup at the Big Three
The last couple of weeks have been action-packed when it comes to labor issues with each of the big three legacy airlines.…
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Cranky on the Web (November 13 – 18)
Should I feel guilty about flying out of Buffalo instead of Toronto? – The Globe and Mail I was asked why Canadian…
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Cranky on the Web (November 7 – 11)
Airline Wi-Fi Check: Which Have It? – Conde Nast Daily Traveler In light of United’s announcement that it was putting wifi on…
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United Becomes the First US Airline to Announce Wifi Over the Water
United fliers, rejoice. Your airline has now, finally, announced its comprehensive wifi plan. The result is . . . a little surprising,…
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Cranky on the Web (September 19 – 23)
Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight…
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Translating United’s New MileagePlus Frequent Flier Program
You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first…
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United Releases a Few Good Product Enhancements Amidst a Lot of Old News
This week is the GBTA Convention (formerly known as NBTA until it decided to go “global,” or something like that), and the…
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Why I Chose Delta For an Upcoming Flight
I have a wedding coming up in September, and I was faced with a unique situation on the way back. Five different…
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Topic of the Week: United Takes Negotiations to the Public
United is putting its pilot negotiations out in public for all to see. Is this a smart move? The union says that…