United
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United Jacks Up Change Fees, Earns the Cranky Jackass Award
You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they…
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Cranky on the Web (April 8 – 12)
How to Avoid an In-Flight Entertainment Incident on United – Perrin Post on Conde Nast Wendy asked me which flights on United…
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Cranky on the Web (March 25 – 29)
Southwest Airlines: We’re Not Really About Cheap Flights Anymore – Time I spoke with Brad Tuttle at Time as a follow-up to…
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And Now For a Really Stupid Lawsuit
I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man…
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Topic of the Week: The Evil That is Airplane Photography
Matthew from Live and Let’s Fly wrote up a story about how he was removed from a United flight to Istanbul for…
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American Isn’t As Weak in Asia As You Might Think
Many people have used the excuse that since US Airways doesn’t bring American what it really needs, more Asian service, it’s not…
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Layoffs Are Far From a Necessity in a US Airways and American Merger
There were certainly some, shall we say, spirited comments on my American/US Airways merger post last week, but there were a couple…
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Cranky on the Web (January 28 – February 1)
How to Protect Yourself from Antiquated Airline Computers That Could Ruin Your Trip – PTMoney.com I talked a little more about how…
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Cranky on the Web (January 14 – 18)
Today is the day. If you live in the Metroplex, come on out to DFW for a little Crankyspotting between 10a and…
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United and American Fuel Buying Policies Face a Legal Challenge
When I first saw a story about United and American being sued over their fuel buying policies in Chicago, I wasn’t too…
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United Makes a Canceled Flight More Problematic (Tales From the Field)
I know I said awhile ago that I would start to write up some of the more interesting stories from Cranky Concierge…
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How Mileage Runs Became Addictive or, Why I Just Booked a Two Day Trip to Doha (Guest Post)
Over at Cranky Concierge, we’ve been booking a lot of so-called “mileage runs” for clients this month. This happens at the end…