Airlines
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The End Has Arrived: Delta Will Leave Tokyo/Narita Next Spring
It sounds cliché, but it’s true. We have reached the end of an era, one that dates back to the spoils of…
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Why Southwest is Leaving Newark
When it announced its second quarter earnings, Southwest rightfully spent a fair bit of time talking about the 737 MAX grounding and…
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No Maintenance Delays On My American Flight to Honolulu (Trip Report)
This summer, my family decided to try a very different kind of vacation. We opted for a month-long adventure somewhere in the…
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Scope: The Key to American’s Unsolvable Labor Problem
I’ve been getting deep into the weeds looking at American’s fight with its mechanics and fleet service workers recently. Many years after…
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Why Doesn’t My Carry-On Fit In Alaska’s Bag Sizer? (Ask Cranky)
It’s time for another Ask Cranky question. After getting sick of being hassled on past trips for my stuffed carry-on bag, never…
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Norwegian Tries to Fix Itself Before It’s Too Late
There are changes afoot over at perennial money-loser Norwegian. After years of rapid growth and poor financial performance, the airline has finally…
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Unions Slapped for Not Obeying Temporary Restraining Order Granted to American
The fight between American and the TWU/IAM unions representing mechanics and fleet service workers continues to get worse. Though American was able…
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Thanks to American, I Flew Southwest and JetBlue to Portland (Trip Report)
This trip should have been simple. We were having our annual Cranky Concierge team gathering in Portland (Oregon) and American’s award space…
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Talking Onboard Product with Virgin Atlantic’s VP of Customer Experience (Across the Aisle)
As you might come to expect from an entity affiliated with Richard Branson, Virgin Atlantic celebrated the launch of its Los Angeles…
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American Has a Bad June, But United Wasn’t Much Better
Once June ended, I couldn’t wait to get my hands on full month performance data to see just how bad the month…
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Cranky on the Web: American’s Labor Problems
American Airlines says mechanics are causing delays. Now, a judge could force the union to pay for it – Dallas Morning News…
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3 Links I Love: Delta Ups Its Game, Ben Smith Ups Air France’s Game, Flair is In the Game
This week’s featured link: Welcome cocktails, hot towel service, bistro-style dining: Delta to debut wholly reinvented international Main Cabin experience – Delta…