Airlines
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Alaska Airlines and the Airport of the Future
Several years ago, Alaska Airlines realized that the way ticket counters were set up didn’t make much sense. People came up to…
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Cranky on the Web (September 19 – 23)
Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight…
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Topic of the Week: Frontier Shrinks Milwaukee
I know this happened a couple weeks ago, but Frontier has announced a massive cut in Milwaukee. Is this the end of…
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Translating United’s New MileagePlus Frequent Flier Program
You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first…
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Virgin America’s Wireless Inflight Entertainment Isn’t Quite What You Might Think
Last week at the APEX expo, Virgin America announced plans for its next generation inflight entertainment system. Wait, doesn’t Virgin America already…
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Cranky on the Web (September 11 – 16)
Southwest to transform AirTran hub into ‘megacity’ – Atlanta Journal-Constitution I was asked what might happen when Southwest takes over the Atlanta…
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Topic of the Week: Icelandair in Denver
Seems like a funny move – Icelandair will start flying from Denver to Iceland next year. Is this planning gone crazy, or…
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Air New Zealand Wins the Award for Best Single Achievement in the Passenger’s Experience
Greetings from Seattle. It’s a busy week here at the Airline Passenger Experience Association (APEX) 2011 Expo. I’ll be writing about several…
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Topic of the Week: What Do You Want to Know About Alaska Airlines?
I’ll be in Seattle next week for the Airline Passenger Experience Association (APEX) 2011 Expo, and I’m excited. But while I’m up…
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US Airways Finds No Issues on the Flight Featured in Union Safety Complaint Ad
Remember that ad the US Airline Pilots Association (USAPA) took out in USA Today claiming that US Airways was unsafe? There was…
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My First Q400 Ride (Trip Report)
A good friend of mine was running the Ironman Canada in little Penticton, Canada and I was asked if I’d come up…
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Air India is Now the Worst Airline Ever
It’s time for some sad, sad truth. Alitalia, long the worst airline ever, is no longer deserving of the title. Sure, it…