Airlines
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Southwest Announces New International Service, Buries Route and City Cuts
It looks like Southwest has decided to take a cue from the old school PR handbook by making a big splash over…
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AAdvantage Chief Maya Leibman Talks (Across the Aisle)
When I saw Maya Leibman, President of American’s AAdvantage loyalty program, put out a video talking about new benefits for elite members,…
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Cranky on the Web (November 7 – 11)
Airline Wi-Fi Check: Which Have It? – Conde Nast Daily Traveler In light of United’s announcement that it was putting wifi on…
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Topic of the Week: Porn on a Plane
Ryanair chief Michael O’Leary is at it again. This time he’s suggesting that he’ll start offering a hotel-style pay per view system…
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Alaska’s Deal with American Makes Its Frequent Flier Program Even More Valuable
Alaska and American have inked a deal that will give reciprocal elite benefits to each other’s elite members. This might not sound…
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Flying Up Front on Emirates to Dubai (Trip Report)
A couple months ago, Emirates asked if I’d like to fly out to Dubai to spend 24 hours in the airport so…
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United Becomes the First US Airline to Announce Wifi Over the Water
United fliers, rejoice. Your airline has now, finally, announced its comprehensive wifi plan. The result is . . . a little surprising,…
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Topic of the Week: Scoot
Singapore Airlines announced this week that its new low cost carriers will be called . . . Scoot. The airline will start…
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Allegiant and Spirit, Head to Head (Trip Report)
With Allegiant deciding to flee Long Beach at the end of this month, I sensed there was a unique experience that I…
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Retroactive Refund: How Airlines Should Handle Weather Waivers
Last week just downright sucked. I was supposed to be traveling with my family on US Airways to a wedding outside of…
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Qantas Goes NBA, Locks Out Employees and Shuts Down Over the Weekend
When you think about airline labor disputes, you probably think about strikes. After years and years of negotiating, the unions gain the…
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KLM’s 1 Hour Social Media Guarantee Fails the Test
As we all know, there are some airlines that do a good job of responding to customers via social media channels and…