Airlines
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Cranky on the Web (May 21 – 25)
Atlanta’s New International Terminal Opened—Here’s How it Will Benefit You – Conde Nast Daily Traveler The overly-expensive new terminal in Atlanta is…
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Topic of the Week: Are United Clubs More Crowded?
I had a reader write in suggesting that since the merger with Continental and the introduction of “free” club access with a…
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Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement
This week, Delta accomplished something incredibly rare… it came to a new tentative agreement with its pilots 7 months BEFORE the contract…
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Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge
Cathay Pacific has recently embarked on what is at the very least, a truly unique and interesting experiment. Those who have a…
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A Dark Future for Europe’s Legacy Airlines
Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been…
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Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website
Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it…
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A Working Trip to Vegas (Trip Report)
Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the…
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The DOT Gets it Right With Washington/National Slot Awards
There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often,…
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No Honest Customer Will Pay $100 to Carry a Bag on Spirit
You’ve probably seen at least one of the dozens of stories reporting on how Spirit is going to charge $100 for a…
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Topic of the Week: Are You Still Unhappy with United?
By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch.…
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American Upgrades Business Class, Downgrades Coach on Widebody Fleet
Last Friday I received an invitation from American to an event that would show off the “company’s aircraft modernization plans while onboard…
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One-Way Codeshares and Why JetBlue Likes Them
Yesterday I wrote about the possibilities for JetBlue to bring partners into Terminal 5 at JFK, but there was one other nugget…