Airlines
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 1 (Across the Aisle)
Last week, I had the chance to speak with Jonathan Pierce, the Director of Social Communications for American Airlines. I like what…
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Southwest Takes the First Step Toward International Flying With Puerto Rico Flights
Before you all jump on me, I am well aware that Puerto Rico is a part of the United States. So while…
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How Delta Put Its JFK Operation Back Together Again After Sandy
While most travelers know that airlines are complex operations, I don’t think many can appreciate how difficult it is to actually put…
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Cranky on the Web (October 28 – November 2)
Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler When it came to hurricane policies…
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Topic of the Week: Some New Safety Videos
We have a couple of new safety videos that were released this week. In my mind, the ultimate question here is… will…
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Virgin Australia Goes on a Buying Spree, Singapore Joins the Fun
We’ve all been preoccupied here in the US with the weather, but meanwhile big things have been happening down in Australia. In…
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Am I Negatively Biased Against American? (Ask Cranky)
I’m guessing you’ve read a lot about Hurricane Sandy this morning, so I won’t bore you with the same. (Summary: lots of…
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Topic of the Week: Why is American Going to Seoul?
American announced a bunch of new routes this week, but one caught my eye. The airline, which flies only to Beijing, Shanghai,…
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Singapore Ditches the A340-500, An Airplane That Was Destined for Mediocrity at Best
Singapore Airlines has announced a big order for a slew of new aircraft from Airbus including more A380s and some new A350s.…
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The Next North American Battleground… Small Canadian Cities
North America is a big place. When you think about where the next big airline battle is likely to be, you probably…
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Cranky on the Web (October 15 – 19)
Tips for Booking Holiday Travel – Travora This one actually went up awhile ago, but I just got around to posting the…
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Topic of the Week: Finding a Stranded Boat
Let’s end the week with a little bit of awesome. An Air Canada flight into Sydney went out of its way to…