Airlines
-
Air Canada Joins European Airlines in Trying the Failed “Airline Within an Airline” Strategy (Again)
When you don’t have any new ideas in this industry but your airline needs help, what do you do? You just recycle…
-
Frontier’s Clever But Risky Move to Encourage People to Book Direct
A couple weeks ago, Frontier announced that it would reduce benefits for those who book flights through third parties. Reaction was all…
-
A United Correction and a Reminder for This Saturday’s Event
It’s a rare Wednesday post for me today, but I had two things to mention. First, please remember that this Saturday is…
-
United’s Operation Improves While American’s Falls Off a Cliff
Just over a month ago, I profiled United’s poor operational performance and how it wasn’t getting better. My, how times have changed.…
-
Alaska to Hawai’i (Trip Report)
I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s…
-
Cranky on the Web (September 17 – 21)
United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted…
-
Topic of the Week: Would You Fly American?
It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots…
-
JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman…
-
American Eagle Becomes Just a Brand Like United Express and Delta Connection
I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American…
-
Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
-
Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
-
Qantas Smartly Leaves British Airways for Emirates
There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly…